Effective Date: 1st January 2025
Introduction
Welcome to Al-Terra Trenchless.com (“Company,” “we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.alterratrenchless.com (the “Website”).
By using our Website, you consent to the collection and use of information as described in this policy. If you do not agree with our policies, please do not use our Website.
Information We Collect
We may collect the following types of personal data:
- Personal Identification Information: Name, email address, phone number, mailing address, etc.
- Technical Data: IP address, browser type, device type, and cookies.
- Usage Data: Information about how you interact with our Website, including pages visited and time spent on the site.
- Contact Information: If you contact us via forms, emails, or calls, we collect the details you provide.
How We Use Your Information
We use the collected data for the following purposes:
- To provide and maintain our Website.
- To communicate with you regarding inquiries or services.
- To improve our Website’s performance and user experience.
- To comply with legal obligations and protect our rights.
- To analyze usage patterns and optimize our content.
Legal Basis for Processing
We process personal data based on one or more of the following:
- Your Consent – When you provide explicit consent (e.g., subscribing to a newsletter).
- Contractual Necessity – When data is needed to fulfill a service request.
- Legitimate Interests – To improve our Website, ensure security, and communicate with you.
- Legal Compliance – When required by law or regulations.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance user experience.
- Analyze Website performance.
- Provide relevant advertisements.
You can control cookies through your browser settings. To learn more, please refer to our Cookie Policy.
Data Sharing and Third Parties
We do not sell, rent, or trade your personal data. However, we may share your information with:
- Service Providers – Hosting providers, analytics tools, or payment processors.
- Legal Authorities – If required by law, court order, or regulatory request.
All third parties we work with are GDPR-compliant and adhere to strict data protection standards.
Data Retention
We retain your personal data only for as long as necessary for the purposes stated in this policy or to comply with legal obligations. Once data is no longer needed, it is securely deleted.
Your Rights Under GDPR
Under the General Data Protection Regulation (GDPR), you have the following rights:
- Right to Access – Request a copy of your data.
- Right to Rectification – Request correction of inaccurate data.
- Right to Erasure – Request deletion of your data.
- Right to Restrict Processing – Limit how we process your data.
- Right to Object – Object to processing based on legitimate interests.
- Right to Data Portability – Request transfer of your data to another provider.
To exercise your rights, please contact us.
Data Security
We implement industry-standard security measures to protect your personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
International Data Transfers
If you are accessing our Website from outside the United Kingdom, your data may be transferred and processed in countries with different data protection laws. By using our Website, you consent to such transfers.
Updates to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on this page with the “Effective Date” at the top.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us.